Customer Service

  • Your satisfaction is our top priority
    If you are in need of assistance with an order or have questions, please contact us at sales@leadthefollowersclothing.com.
    Please allow up to 24 hrs. for a response to inquiries.
  • SHIPPING OPTIONS
    • USPS DOMESTIC FIRST CLASS $4.99
    • UPS GROUND $9.95
    • UPS 2ND DAY EXPRESS (U.S. only) $19.99
    • FREE SHIPPING ON ANY ORDER OVER $100.00
    Orders usually ship within 24 hrs. of order being placed, and usually arrive within 2-6 days after they are shipped.
  • RETURNS
    We accept returns of unused merchandise within 7 days of delivery and will credit you for the entire purchase amount. Items must be in "new, unaltered and unused condition." An item can be returned if it does not fit or if you want something different. Again, buyer satisfaction is our top priority. In the event of a return, buyer is responsible for return shipping, except in special cases.
  • Our return address is:
  • 19215 SE 34th St.
  • Suite #106-276
  • Camas, WA  98607
  • We accept unused merchandise for return within 7 days of delivery. Please contact us before the return deadline to be sure that we have the product that you would like instead in stock.  In the event of an exchange, buyer is responsible for return shipping. Items must not show signs of wear or damage in any way.  Items that have been washed, actually worn or damaged in any way after they have been received cannot be returned or exchanged.
  • REFUNDS
    Upon receiving the returned product(s) and after inspection and approval of the return, you will be issued a refund.  Refunds will be issued in the original form of payment and should be credited to your account within 2-5 days.  If purchase was made with a debit card/credit card, please allow up to 30 days for the refund transaction to show up on your account statement.
    • No refunds for sale and discounted items.
    • We are not responsible for lost or damaged packages that are sent to us for return or exchange so please retain the tracking reference number when you ship your package.
    • If an item is received damaged or is incorrectly shipped by us, please contact Customer Service immediately via e-mail at sales@leadthefollowersclothing.com with the subject title “RETURN” or “EXCHANGE” and include your name and date of purchase on the order. In the event of any error on our part, it will be corrected.
    • Refunds are contingent upon inspection of item(s) once we receive it.
    • Again you MUST contact us within 7 days if you intend to return any item back to our store.
Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
    • Customer is responsible for all shipping costs if seller is not at fault.
  • PRIVACY POLICY

  • We respect your concerns about privacy and follow strict procedures to protect customer information and ensure that your personal information is handled in a responsible manner. We do not disclose information you provide to third parties.

    We gather online customer information to enhance your online experience with us, to improve and maintain the content of our website, and for marketing and promotional purposes.

    We collect information from you when you complete our feedback or contact form and additionally, when you purchase products from our online shop. We may use this information to advise you of changes to our website, or to let you know about our newest products. We may also record which products you are interested in or enquire after so as to improve our features and customer service on our website.

    Postal addresses and telephone numbers are used for processing orders, delivering merchandise, obtaining information and when communication is needed directly relating to orders or enquiries placed through our site.

    Addresses may also be used for periodic mailings about new products and services.

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